About Us

A Message From Our Owner

My name is Richard McGrew. My wife, Debbie, and I started McGrew Electric in Hot Springs in August of 1988. Over the years we’ve grown into a multi-faceted company, providing electrical expertise and more to homeowners and businesses throughout central Arkansas. What began as a small business has grown into McGrew Service Company, an enterprise specializing in all things electrical and generators.

Quality Work

I believe in a high level of customer service and offer a 100% SATISFACTION GUARANTEE on all our work. We are fully licensed, bonded, and insured. Complete customer care is what we strive for.

Honest Prices

My staff and I believe in treating our customers the way that we would want to be treated, regarding both quality and price. We offer up-front pricing without any obligation. The price that you are quoted is the price that you will be charged. For your convenience, we accept all major credit cards.

Respect of Your Time

We know that you’re busy. We schedule a window of time that fits your needs, and we have a live person in our office to stay in communication with you about scheduling, job information, or anything else that you need to coordinate. You will never, ever, EVER talk to a computer at McGrew Service Company.

Peace of Mind

Our technicians are clean, neat, and uniformed. They are trained not only to treat your home and possessions as they were their own, but to also look from the customer’s point of view, resulting in a level of service far above the norm. Our team of highly trained employees boasts a combined experience of 195 years of professional experience or an average of 22 years per technician. I truly believe that we offer the best available electrical service in the state, and I will stand behind our service. If you ever have any concerns, feel free to contact me personally at our offices at 501-760-3440. I look forward to hearing from you.

Richard McGrew

Owner and CEO, McGrew Service Company

Mission Statement

To be known as a high-class company respected for the value that customers receive by doing business with McGrew Service Company

Values We believe:

• That our Creator put us on this earth and that by seeking His daily will, we will succeed
  
• We must earn our positions every day
  
• In company loyalty, letting leadership lead
  
• Operating in a responsible manner, “Above the Line”
  
• Communicating honestly and with purpose
  
• Treating others as we would like to be treated
  
• Speaking calmly and respectfully, without profanity or sarcasm
  
• Giving thanks to God every day
  
• Having fun in the process
  

Action Guideline

• Is it good for me?
  
• Is it good for the company?
  
• Is it good for the customer?